NOW Arena Rules

Welcome to this in-depth guide on the rules and policies at NOW Arena, a premier entertainment venue in Hoffman Estates, Illinois. Formerly known as the Sears Centre, NOW Arena hosts a variety of events including concerts, sports games, and family shows, drawing crowds from across the region. Understanding and adhering to these policies is crucial for ensuring safety, security, and an enjoyable experience for everyone. These guidelines are designed to create a welcoming environment while complying with local laws and venue standards. 

Accessibility

NOW Arena is committed to providing an inclusive environment for guests with disabilities, aligning with the Americans with Disabilities Act (ADA). Assistive listening devices, such as personal headsets, are available at Guest Services upon presentation of a valid photo ID. Sign language interpreters can be arranged free of charge with at least two weeks’ notice by calling the box office. The venue features elevators at the main, suite, and club entrances, though there are no escalators. For mobility needs, NOW Arena does not provide wheelchairs or escorts due to liability concerns; guests are encouraged to rent wheelchairs from third-party vendors in advance. Accessible seating is available and should be requested during ticket purchase. This policy ensures equal access, but planning ahead is key – arrive early to navigate crowds, and inform staff of any needs upon entry to avoid delays. Violations or misuse could lead to denied accommodations, emphasizing the importance of genuine requests to maintain resources for those in need.

Animals & Service Dogs

To maintain a safe and hygienic space, NOW Arena restricts animals to certified service animals or those in training for guests with disabilities. These animals must remain leashed or harnessed at all times, and emotional support animals or pets are not permitted. This policy balances accessibility with crowd control, preventing distractions or allergies in a high-traffic venue. Guests should ensure their service animal is well-behaved and prepared for loud environments like concerts. Upon entry, security may verify the animal’s status, so carry documentation if possible, though it’s not legally required under ADA. Tips include positioning the animal away from aisles to avoid tripping hazards. Non-compliance, such as bringing unauthorized pets, results in denial of entry, underscoring the venue’s focus on health and safety for all attendees.

Age Requirements

Age policies at NOW Arena vary by event but generally require children aged 2 and older to have a ticket. Infants under 2 may sit on an adult’s lap without a ticket, except for child-oriented shows where all attendees need one – confirm via the box office. For alcohol purchases, a valid ID (state ID, driver’s license, or military ID) is mandatory if you appear 30 or younger. This enforces legal drinking age limits and promotes responsible consumption. Families should plan seating accordingly to ensure comfort, and guardians must supervise minors at all times. Consequences of underage attempts to buy alcohol include ejection and potential legal action. This policy fosters a family-friendly atmosphere while adhering to Illinois state laws on age-restricted activities.

Bag Policy

NOW Arena enforces a Clear Bag Policy to enhance security and speed up entry. Permitted bags include clear ones up to 12″x6″x12″, with exceptions for medical, family, or childcare bags, and small clutches no larger than 4.5″x6.5″. Personal backpacks are allowed post-inspection but must fit under your seat without blocking aisles; the maximum size for any bag is 14″x14″x6″. Oversized items are prohibited by fire department regulations to prevent evacuation hazards. This streamlines checks and reduces concealed threats. Tips: Opt for transparent bags to avoid delays, and leave non-essentials in your vehicle. Violators face bag confiscation or entry denial, highlighting the venue’s priority on swift, safe crowd flow during events.

Entry and Security

Security at NOW Arena is rigorous to protect guests, involving metal detectors, bag searches, and clothing inspections as deemed necessary by staff. Re-entry is strictly prohibited, so plan accordingly – no stepping out for forgotten items. Intoxicated individuals or those with obscene clothing are denied access. This policy minimizes risks like violence or disruptions, creating a secure perimeter. Arrive early (doors open vary by event) to navigate lines, and cooperate with searches for efficiency. Mobile tickets are required; no printouts or screenshots accepted. Non-compliance, such as attempting re-entry, leads to ejection without refund, reinforcing the venue’s zero-tolerance for security breaches.

Food, Drink & Alcohol

Outside food and beverages are banned at NOW Arena, with exceptions for medical needs, baby food, or reasonable children’s snacks like crackers and juice boxes. Concessions offer a variety of options inside. Alcohol sales limit to two per transaction, with cut-offs (e.g., start of the 4th quarter for G League games) to promote safety. Marijuana and other drugs are forbidden. This controls quality, prevents spills, and complies with health codes. Hydrate responsibly and eat before arriving if dietary restrictions apply – request exceptions at entry. Violations result in item confiscation and possible ejection, emphasizing responsible enjoyment in a shared space.

Payment Options

NOW Arena operates as a cashless facility, accepting Apple Pay, Google Pay, Samsung Pay, and major credit/debit cards like American Express, Discover, MasterCard, and Visa. The box office also takes cash for tickets, but concessions and parking are cashless – debit/credit only for parking fees, which vary by event. This modern approach speeds transactions and reduces theft risks. Bring digital payment methods or cards; no checks accepted. For international visitors, ensure card compatibility. Failure to have valid payment could mean missing purchases, so prepare in advance for a seamless experience.

Photography and Recording

Photography policies depend on the event, but personal cameras (53mm or less, lenses under 6 inches) are generally allowed post-inspection. Professional equipment, video/audio recorders, and selfie sticks are prohibited to respect artist rights and prevent distractions. This balances fan memories with intellectual property protection. Check event-specific rules; some tours ban all devices. Tips: Use phone cameras discreetly to avoid blocking views. Unauthorized recording leads to device confiscation and ejection, protecting the venue’s partnerships with performers.

Prohibited Items

A wide range of items are banned to ensure safety, including weapons, fireworks, laser pointers, large bags, outside food/drinks, drugs, selfie sticks, professional cameras, and more. Firearms are strictly forbidden under Illinois law. Items like bikes or strollers aren’t allowed inside. This comprehensive list prevents hazards and maintains order. Review the full list before attending; security confiscates prohibited items without storage. Consequences include entry denial or legal action for serious violations like weapons, underscoring the venue’s commitment to a secure environment.

Smoking Policy

Smoking, including e-cigarettes and vaping, is prohibited throughout NOW Arena, indoors and out, to promote health and comply with Illinois smoke-free laws. No designated smoking areas exist. This policy reduces secondhand exposure and fire risks in a crowded setting. Step outside the property if needed, but remember re-entry is banned. Violations lead to warnings or ejection, encouraging respect for non-smokers and maintaining air quality. In summary, these policies at NOW Arena prioritize safety, accessibility, and enjoyment. Always verify event-specific details and contact the venue for clarifications. By following these guidelines, you contribute to a positive experience for all.