Frequently Asked Questions

What is the address of NOW Arena?

NOW Arena is located at 5401 Trillium Boulevard, Hoffman Estates, Illinois 60192, United States of America. This venue hosts various events including concerts, sports, and exhibitions.

What are the parking options at NOW Arena?

NOW Arena offers on-site parking lots with spaces available on a first-come, first-served basis. Fees may apply depending on the event. Accessible parking is provided for individuals with disabilities.

Is public transportation available to NOW Arena?

Public transportation options include Pace Bus services with routes connecting to nearby Metra stations. Rideshare services such as Uber and Lyft also operate in the area for convenient access.

What items are prohibited inside NOW Arena?

Prohibited items include weapons, outside food and beverages, large bags, professional cameras, and illegal substances. A full list is available on the venue’s official website.

Are there accessibility accommodations at NOW Arena?

NOW Arena provides wheelchair-accessible seating, elevators, and restrooms. Assistive listening devices are available upon request. Contact the venue in advance for specific accommodations.

What is the policy on re-entry during events?

Re-entry is not permitted for most events at NOW Arena. Guests who exit the venue will need to purchase a new ticket to re-enter.

How early should I arrive for an event at NOW Arena?

It is recommended to arrive at least one hour before the event start time to account for parking, security checks, and seating. Doors typically open one hour prior.

Are there food and beverage options inside NOW Arena?

Concession stands offer a variety of food and beverages, including snacks, meals, and alcoholic drinks for those of legal age. Options may vary by event.

What is the bag policy at NOW Arena?

Bags must be clear and no larger than 12x12x6 inches, or small clutch bags up to 4.5×6.5×2 inches. All bags are subject to inspection.

Is smoking allowed at NOW Arena?

Smoking, including electronic cigarettes, is prohibited inside NOW Arena. Designated smoking areas are available outside the venue.

How can I contact NOW Arena for event inquiries?

Contact NOW Arena via phone at the provided number on their website or through email. Staff are available during business hours to assist with inquiries.

What happens if an event at NOW Arena is canceled?

If an event is canceled, ticket holders will receive refunds through the original point of purchase. Postponed events may have tickets honored for the new date.

Are children required to have tickets for events at NOW Arena?

Children under the age of two may enter free for most events if seated on an adult’s lap. Policies vary by event; check specifics in advance.

What security measures are in place at NOW Arena?

Security includes bag checks, metal detectors, and personnel at entrances. Guests are encouraged to report suspicious activity to staff.